As AI reshapes business, leaders are no longer asking whether to use AI, but how to use it effectively. This course focuses on everyday operational pain points and outlines a complete pathway from strategy to execution, covering the differences between traditional chatbots and AI Agents, proactive sales conversion, task execution upgrade, knowledge base integration, and real-world applications in customer service, marketing, sales, and global customer service operations.
Through system demonstrations and application sharing across customer-facing industries (such as retail, travel, and financial services), participants will learn how to turn intelligent tools into effective solutions.
What you will gain:
Understand the difference: Master the key distinctions between AI Agents and traditional chatbots or WhatsApp auto-replies
From response to execution: Learn how AI Agents move from conversational interaction to task execution, including proactive sales conversion and collaborative handling of complex tasks
Knowledge base integration: Discover how to turn existing sales materials, product documents, and knowledge bases into the decision-making core of AI Agents
Real-world applications: Through case studies and system demonstrations in customer service, marketing, sales, and global operations, learn practical methods for deploying AI Agents
Enroll Now & Turn AI Potential into Business Performance
Disclaimer: HKPC reserves the right to replace the speaker and/ or change the contents, venue and/or time as may be necessary.
